FAQ

Where do you ship?

We ship to all 48 contiguous US states. If you're located outside the contiguous 48 states and would like to place an order, please contact us by chat or email at support@originsbyalpine.com and we'll help.

How long will my furniture take to arrive?

In-stock items ship out within 2 business days. Small-parcel items (UPS or FedEx Ground) typically arrive in 3-10 business days. Large-parcel furniture is delivered by freight carrier and usually arrives within 2-4 weeks of shipment.

What is threshold delivery?

Threshold delivery means your furniture is delivered to the first dry area of your home, such as a garage or entryway. The delivery team does not carry the item inside or up stairs - for that, choose room-of-choice or white glove delivery.

Do you offer white glove or room-of-choice delivery?

Yes. Room-of-choice delivery (up to 2 flights of stairs) is available for an additional charge. White glove delivery includes room-of-choice placement plus packaging removal. Contact our customer care team to add either service to your order.

Does my furniture arrive assembled?

Assembly varies by item - many of our pieces arrive fully assembled, while others require light assembly. Each product page includes a Product Details section that tells you whether your item ships assembled.

What is your return policy?

We offer a 30-day exchange or refund on most merchandise - your satisfaction is our #1 priority. Items in our Clearance section are final sale. Refunds go back to your original payment method for the merchandise price, less shipping and handling. Shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

What should I do if my item arrives damaged or defective?

Damage and defect issues are handled on a case-by-case basis and may be resolved with replacement parts or repairs by a professional furniture medic. To start a claim, please complete our Damage & Warranty Claims form and our customer care team will take it from there.

Do you offer free shipping?

Yes - we offer free shipping on all orders. Standard shipping covers small-parcel delivery (UPS or FedEx Ground) and threshold delivery for large furniture. Upgraded room-of-choice and white glove delivery are available for an additional charge.

Where are you located, and how do I contact you?

Origins by Alpine is based at 6400 Sycamore Canyon Blvd, Suite A, Riverside, CA 92507. Reach our customer care team by email at support@originsbyalpine.com or by phone at (909) 760-1883 - we're happy to help with orders, delivery, or product questions.